Triad Tactical, Inc. :: Warranty/Returns

TRIAD TACTICAL WILL BE CLOSED JULY 15TH-25TH FOR SUMMER BREAK.

Yes, it’s that time of year again. After July 14th, you may still place orders online, but there will be no customer service, or shipping until Monday, July 25th. We will ship all pending orders as soon as possible when we return.

Warranty/Returns

Warranty Information:

If there is an issue with a product that is defective, please contact the manufacture of the product first.  Triad Tactical Inc. does not stock spare/replacement parts.  If you are not able to contact the manufacture, then please contact Triad Tactical Inc for warranty assistance.

How do I return something to Triad Tactical, Inc?

At Triad Tactical, Inc, we stand behind our products.  If there is an issue with a product, you have 30 days in which to bring it to our attention:

Returns must be sent to:

Triad Tactical Inc
Attn: RETURNS
Post Office Box #171492
Kansas City, KS 66117

When returning items:

1. All returned items must be in the original packaging.

2. Any items returned for reasons other than defects must be unused and in the original packaging.  A service charge of 5% will be charged, and deducted from your refund.  This does not apply to defective items.  If you order something and don’t like the color, shape function, Man-Up and admit it, don’t try to invent a fake defect with the product.

3. We will not issue refunds for used merchandise.

4.  If you have received a defective item from us, return the item and a copy of your invoice.  Please inform us which you prefer:  a replacement item or a refund for the defective merchandise.